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If you are not 100% satisfied with your purchase you can return the product and get a refund or exchange it for another product provided the item has not been personalised and all return conditions are met. If it has been less than 30 days since you ordered your item, send an e-mail to firstname.lastname@example.org to come and collect the parcel. Also send an email KCdigistore@kazierchiefs.com advising us about the return parcel and also your reason for returning the item. Please mention your unique order number at all times - #KC_ _ _ _. When requesting a refund you need to quote the recipient payment ID which will be on your payment confirmation e-mail. The courier company will come and collect the package and return it to us. Personalised items cannot be returned unless we spelt your name incorrectly or the product is faulty. The product must be returned in the same conditions as it was received, including the original packaging. It may NOT be worn or used and the original tags must still be intact on the product. Once we receive the returned item, we will inspect it and only if it passes inspection will we process the refund. If the item does not pass the inspection we will contact you. You will be responsible for the return shipping costs. Shipping costs are not refundable. The cost of shipping will be deducted from your refund.