FAQ: Frequently Asked questions

How long will it take for my parcel to arrive?


The moment your order is finalised we will prepare your parcel for shipping. Our courier company only collects from Monday to Friday and they don’t operate on public holidays. If you live in a major centre, the parcel will take between 5 to 7 days to be delivered.  Rural and remote areas can take between 7 to 10 days. This rule applies to deliveries within SA.  International deliveries can take up to 14 days for delivery, again depending on your location.
Once your order has been received you will receive a confirmation e-mail. This e-mail will contain some important information:
Your order number which will start with a #KC
Confirmation of what you have ordered – size and product description
Confirmation of your delivery address
A link to the courier company's website so that you can track your parcel
All deliveries are tracked so if you have not received a sms within 72 hours please send us an e-mail and we will follow-up on your delivery – kaizerchiefs@dawnwing.co.za – please mention your order number.


What happens if I’m not at home when my parcel is delivered?


Our courier service will try three times to deliver your parcel.  The driver will leave a card informing you that you missed the delivery. The courier service's contact details will be on the card so please phone them to arrange a suitable delivery time.  After the third attempt your parcel will be returned and you will be charged a handling fee of R100 for local and R200 for international non-delivery – this is over and about the cost of the return shipping. This will be deducted from your refund.  
How can I pay? 
We will only accept Visa, Mastercard and Instant EFT.


Is it safe to shop on-line? 


More and more South Africans are shopping on-line so yes, it’s absolutely safe!  There is nothing to be worried about! We use the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available). 


I live in another country, how much will I have to pay for customs fees? 


Since this varies for every country it’s best if you get in touch with your local customs office to find out BEFORE you purchase, just so there are no nasty surprises and you don’t think it’s us. It’s totally the government of the country you are living in who determines these fees. 


How do I order? 


Just click on a product you like, then select the size you are looking for and add it to your shopping cart. Follow the easy check-out prompts and you will soon be the owner of that amazing Kaizer Chiefs gear that you selected! 


I’m getting an error response when I place my order, help!

Go back and check that you've filled all the details out properly, including your name, address and payment info. 

Still not working? 

It might be the computer system, a fire wall or another problem. If you e-mail an outline of the problem to kcdigistore@kaizerchiefs.com, we will try our very best to assist you. 


How do I make changes to my order? 

You have exactly two hours from the moment you conclude your purchase to make changes. We can change the address or sizes but we cannot change the number of products ordered.  As quickly as possible email kcdigistore@kaizerchiefs.com with your order number and the changes you need to make. 


How do I cancel an order? 

Again, you have two hours from the moment you conclude your purchase to cancel your order.  Email us at kcdigistore@kaizerchiefs.com to let us know you want to cancel.  


Why only two hours?

 The moment your order is processed it is too late to withdraw. 


How do I return an order? 


Due to COVID-19 regulations the KC e-commerce team cannot fulfil on returns. There is a no returns policy until further notice.


What if the item does not fit me?


Due to the no returns policy, it is important that you check your order before you checkout. 


Where is my order? 


All deliveries are tracked so if you have not received a sms within 72 hours, please send us an e-mail and we will follow-up on your delivery – kaizerchiefs@dawnwing.co.za – please quote your waybill number. 


I received a faulty item, what do I do?

If there is a mistake with your order, send an e-mail detailing the issue accompanied with an image of your product. This must be done within 30 days of receiving your order. E-mail kaizerchiefs@dawnwing.co.za  and KCdigistore@kazierchiefs.com.


Details required in your e-mail: 

Your order number  - #KC_ _ _ _

Quote the recipient payment ID which will be on your payment confirmation e-mail.

The courier company will come and collect the package and return it to us.

Personalized items cannot be returned unless we spelt your name incorrectly or the product is faulty.

The product must be returned in the same conditions as it was received, including the original packaging.

It may not be worn or used and the original tags must still be intact on the product.

We will inspect the time to confirm the fault.


If we find the item to be faulty we will cover the return shipping costs.


If the item is not faulty we will contact you.


Please be aware that you will be responsible for the return shipping costs.