Return Policy

If you are not 100% satisfied with your purchase you can return the product and get a refund or exchange it for another product provided the item has not been personalised and all return conditions are met.   

  • If it has been less than 30 days since you ordered your item, send an e-mail to to come and collect the parcel.
  • Also send an email advising us about the return parcel and also your reason for returning the item. 
  • Please mention your unique order number at all times - #KC_ _ _ _.
  • When requesting a refund you need to quote the recipient payment ID which will be on your payment confirmation e-mail.
  • The courier company will come and collect the package and return it to us. 
  • Personalised items cannot be returned unless we spelt your name incorrectly or the product is faulty.
  • The product must be returned in the same conditions as it was received, including the original packaging.
  • It may NOT be worn or used and the original tags must still be intact on the product. 
  • Once we receive the returned item, we will inspect it and only if it passes inspection will we process the refund.
  • If the item does not pass the inspection we will contact you. 
  • You will be responsible for the return shipping costs. 
  • Shipping costs are not refundable. 
  • The cost of shipping will be deducted from your refund.