If you are not 100% satisfied with your purchase you can return the product and get a refund or exchange it for another product provided the item has not been personalised and all return conditions are met.   

• If it has been less than 30 days since you ordered your item, send an e-mail to kaizerchiefs@dawnwing.co.za to come and collect the parcel.
• Also send an email KCdigistore@kazierchiefs.com advising us about the return parcel and also your reason for returning the item. 
• Please mention your unique order number at all times - #KC_ _ _ _.
• When requesting a refund you need to quote the recipient payment ID which will be on your payment confirmation e-mail.
• The courier company will come and collect the package and return it to us. 
• Personalised items cannot be returned unless we spelt your name incorrectly or the product is faulty.
• The product must be returned in the same conditions as it was received, including the original packaging.
• It may NOT be worn or used and the original tags must still be intact on the product. 
• Once we receive the returned item, we will inspect it and only if it passes inspection will we process the refund.
• If the item does not pass the inspection we will contact you. 
• You will be responsible for the return shipping costs. 
• Shipping costs are not refundable. 
• The cost of shipping will be deducted from your refund.