EXCHANGE AND REFUND POLICY

Thank you for shopping at KC Digistore!

We want you to be happy with your purchase. If you are not completely satisfied, you can return the product to us and we will replace it, or provide a refund, subject to the below terms and conditions.

14 Day Refund Policy

We are more than willing to refund an item due to it being faulty, damaged or simply unsuitable within a period of 14 (FOURTEEN) days from the date of purchase or date of delivery (for online purchases). All items returned will be inspected prior to the refund being processed.

30 Day Exchange Policy

We are more than willing to exchange an item due to it being faulty, damaged or simply unsuitable within a period of 30 (THIRTY) days from the date of purchase or date of delivery (for online purchases). All items returned will be inspected prior to the exchange being processed. 

Online Purchase Returns: Exchanges/Refunds

Not happy with your purchase? Log a return for a refund or exchange by logging into your account and following the steps below:

  1. Login using your email address and the OTP sent to your email address.
  2. View your orders.
  3. Select an order to view more details.
  4. Click on the “request return” button to start logging the return.
  5. Follow the rest of the guided return process.

Returns terms and conditions:

  • Exchanges can only be processed through Pargo Returns. No home collections are available.
  • Sale and marked down items are not eligible for refunds but can be exchanged within 30 days of purchase/delivery.
  • Items bought on promotion are not eligible for refunds but can be exchanged within 30 days of purchase/delivery.
  • Items marked down for clearance purposes (even if damaged) are sold “voetstoots” and will not be accepted for exchange or refund.
  • Custom printed items are not eligible for exchange or refund.
  • For exchanges, a voucher code will be generated and sent once the goods have been collected and received at the KC Digistore warehouse. The voucher code can then be used to start a new transaction, to purchase the item you would prefer.
  • Refunds will be processed once the goods have been collected and received, within 5-10 working days from receipt at the KC Digistore warehouse, depending on your bank.

PLEASE NOTE: Online purchases can also be exchanged at KC Digistore concept stores, however, no refunds for online purchases can be processed at store level.

In-store Purchase Returns: Exchanges/Refunds

Purchases made in-store may only be refunded/exchanged at any KC Digistore concept store (excluding outlet stores) under the following terms and conditions:

  • Original proof of purchase (i.e. the till slip or invoice) must be presented.
  • The item being returned must be in the original packaging and in the same condition in which it was delivered or left the store (if not in original packaging, a reasonable amount may be charged).
  • The price ticket (if applicable) must still be attached or affixed to the item.
  • The item may not be altered or tampered with in any way.
  • Sale and marked down items are not eligible for refunds but can be exchanged within 30 days of purchase.
  • Items bought on promotion are not eligible for refunds but can be exchanged within 30 days of purchase.
  • Items marked down for clearance purposes (even if damaged) are sold “voetstoots” and will not be accepted for exchange or refund.
  • Custom printed items are not eligible for exchange or refund.
  • Gift vouchers will not be refunded.

Manufacturer Warranty

As with all warranties, certain conditions and exceptions may apply. Please take proper note of any terms, conditions or instructions that accompany the item(s) purchased as well as the following.

  • The manufacturer’s warranty will only apply to defects in the process of manufacturing the goods and will not apply in the following instances:
    • Damage caused by misuse or abuse to the goods.
    • Goods used for a purpose other than the purpose for which they were manufactured and intended.
    • Goods used contrary to their instruction manuals (where applicable)
    • Accidental damage; and
    • Damage caused by you in any attempt by yourself to repair the goods.

Defective Products

KC Digistore does its best to ensure that the products you purchase are of a high quality, and in good working order and without defects.

A defect is a material imperfection in the manufacture of a product or any characteristic of a product, which makes the product less acceptable than one would reasonably be entitled to expect in the circumstances. The following will NOT be regarded as defects and will not entitle you to a return under this section:

  • faults resulting from normal wear and tear;
  • damage arising from negligence, user abuse or incorrect usage of the product;
  • damage arising from a failure to adequately care for the product;
  • damage arising from unauthorized alterations to the product.

We apologise for any faults you may have found with an item that you purchased at any of the KC Digistore stores or online shop. Our intention is not to sell faulty or damaged items however, for reasons beyond our control, this does occur from time to time, and we will gladly assist you in replacing or refunding the faulty or damaged item.